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To report a claim, follow these 3 general steps:
- STEP 1: In case of an emergency call 24/7 Emergency Assistance Center as soon as possible. Failure to do that can decrease your insurance benefit.
- STEP 2: Report your claim as soon as possible by completing a claim form.
- STEP 3: Send all original bills within 90 days from the day of emergency (don't forget to make your own copies).
21st CENTURY
Claim Assistance: 1-866-228-6386 toll free Canada & USA.
Mail all original documents to:
21st Century Visitors Claims
c/o Manulife Financial
P.O. Box 4262, Stn. A
Toronto, ON, M5W 5T4
21st Century Claim Form PDF
TIC
Emergency Assistance: 1-800-995-1662 toll free Canada & USA; 416-340-0049 collect call
800-842-08420 or 00-800-842-08420 Toll Free Worldwide.
Claim Assistance: 1-800-869-6747 toll free or 416-340-8809 collect call.
Mail all original documents to:
TIC Claims Department
1200-438 University Avenue
Toronto ON, Canada M5G 2K8
TIC Claim Form PDF
ETFS
Emergency Assistance: 1-800-715-8833 toll free Canada & USA; 819-566-8839 Collect Call.
Claim Assistance: 1-800-336-9224 toll free Canada & USA;819-566-8698 collect call.
Mail all original documents to:
Global Excel Management Inc.
73 Queen Street
Lennoxville, Quebec
J1M 1J3
ETFS Claim Form PDF
TRAVEL UNDERWRITERS
Emergency Assistance: 1-800-663-0399 toll free Canada & USA; 604-278-4108 collect call.
001-800-514-9976 toll free from Mexico; 800-663-00399 toll free worldwide.
Claim Assistance: 1-800-663-0399 toll free Canada & USA; 604-278-4108 collect call.
001-800-514-9976 toll free from Mexico; 800-663-00399 toll free worldwide.
Mail all original documents to:
OneWorld Assist Inc.
11th Floor, 6081 No. 3 Road
Richmond, BC Canada V6Y 2B2
TU Claim Form PDF
GMS
Emergency Assistance: 1-800-459-6604 toll free Canada & USA; 416-260-4970 collect call.
Claim Assistance::1-800-459-6604 toll free Canada/U.S or 416-260-4970 collect call.
Mail all original documents to:
Group Medical Services
400 University Avenue, 15th Floor
Toronto, ON, M5G 1S7
GMS Claim Form PDF
COMPLAINT:
If you disagree with the insurance company's claim decision, you may follow these easy steps to make a complaint:
STEP 1: Request in writing from the insurance company to review your claim. You may contact your insurance broker for assistance.
STEP 2: If not satisfied again with the second decision, you have the right of arbitration in accordance with the law governing arbitration proceedings in the province in which your policy was issued. Legal action to recover a claim must start within 12 months of the date of bodily injury or the date on which you first received any emergency medical service.
STEP 3: You also have the option of contacting the following regulating bodies: Better Business Bureau - www.bbb.org (enter your Canadian postal code to find nearest office) Canadian Life and Health Insurance OmbudService - www.clhio.ca
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